FirstBank In A Nutshell - Flipbook - Page 1
IN A NUTSHELL
OUR CULTURE
At FirstBank Mortgage, we are
committed to a set of core beliefs
that define our culture. We aspire
to live by these values everyday:
Integrity First
Community at Our Core
Relentless Excellence
Safe, Sound, Strong
Relationships Over Transactions
People Matter Most
ABOUT OUR COMPANY
WHY MORTGAGE
BANKERS JOIN
FIRSTBANK
MORTGAGE
The FirstBank team has approximately 1,500 associates and 90
full-service branch locations. FirstBank is located in Tennessee,
Alabama, Georgia, Kentucky and North Carolina, and has mortgage
operations across the Southeast.
WELLBEING
FirstBank makes sound business
decisions while factoring in the
wellbeing of their employees
and customers.
FirstBank has been recognized as one of Tennessee’s best employers
by Business Tennessee magazine and The Tennessean. The Tennessee
Chamber of Commerce & Industry, and the Tennessee Society for
Human Resource Management have also recognized FirstBank.
FirstBank recently ranked #1 for Retail Banking Customer Satisfaction
in the South Central Region by JD Power.
VOICE
Everyone in the company has a
voice and we’re encouraged to
use it — no matter the position.
Everyone’s opinion matters!
FirstBank has $16.8 billion in total assets
FB Financial Corporation (NYSE: FBK) is the holding company
for FirstBank while FirstBank Investment Partners and FirstBank
Mortgage are divisions of FirstBank.
FirstBank received the highest score in the South Central Region of the JD Power 2026 U.S.
Retail Banking Satisfaction Study, which measures customers’ satisfaction with their primary
bank. Visit jdpower.com/awards for more details.
PERFORMANCE
From the Loan Officer all the way
to Post Closing and Servicing,
everyone strives to exceed
borrowers’ expectations.
CULTURE
Our culture is paramount to our
success and we protect it fiercely.
We have a “family feel” from the
top down.
C E L E B R AT I O N
#FBFamJam
We celebrate our success
with our entire sales and
operations teams.
Our loan officers
have received over
37,000 REVIEWS
with an average
score of
4.9 OUT OF 5
