FirstBank OnBoarding Manual - Flipbook - Page 107
SYSTEM SUMMARY
INFORMATIVE RESEARCH
Is the credit bureau vendor primarily used at FirstBank.
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You can access Informative Research at this online website:
https://order.informativeresearch.com/WCS/Main/Login.aspx
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Your login credentials will come from the Encompass Team.
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Your provider ID, Company ID, User ID and Password will be referenced in her email.
OPTIMAL BLUE
Optimal Blue (OB) is our pricing engine used for pricing and locking interest rates on loan applications.
OB allows for automation of locks, relocks, extensions, and concessions.
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OB can be accessed on an internet browser or through Encompass.
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Bookmark this link: https://lender.optimalblue.com
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Your login credentials will come from Kathy Broadhead
DESKTOP UNDERWRITER (DU)
Automated underwriting within Encompass, DU provides lenders a comprehensive credit risk assessment
that determines whether a loan meets Fannie Mae’s eligibility requirements.
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Credentials are preloaded into Encompass, if you cannot get DU to pull correctly contact Encompass
Team or your Onboarding Specialist.
LOAN PRODUCT ADVISOR (LPA-FORMERLY KNOWN AS LOAN PROSPECTOR)
Automated underwriting within Encompass, LPA provides lenders a comprehensive credit risk assessment
that determines whether a loan meets Freddie Mac’s eligibility requirements.
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Credentials are preloaded into Encompass, if you cannot get LP to pull correctly, contact Encompass
Team or your Onboarding Specialist.
TOTAL EXPERT
This is your CRM (Customer Relationship Manager) System. It has tremendous capabilities: email
campaigns, flyers, videos, anniversary and birthday reminders, automated campaigns, open house
flyers and custom emails.
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Bookmark this link to Total Expert: https://totalexpert.net/login
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Username: Your email address
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Default Password: Mortgage#1
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If you have further questions: contact Laura Byrum, email Support@TotalExpert.com
EXPERIENCE
Experience receives an update from Encompass nightly letting them know what loans have closed.
Experience then automatically sends the customer and the realtors a questionnaire asking them how
their home loan experience was from the loan officer / FirstBank. You can link your Experience account
to your Social Media accounts, publishing your amazing surveys online, promoting your business!
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Onboarding Manual
Confidential. Property of FirstBank. Not for Distribution.
