FirstBank OnBoarding Manual - Flipbook - Page 132
OUT OF OFFICE
An out of office automatic response should be applied anytime you will be away
from your email for an extended period of time. It is good practice to include the
dates and times of which you will be away from your computer and an expected
return time. Also to be included should be a backup person within FirstBank who
is able to respond to immediate questions or a way to reach you directly other
than email.
Example:
This is your lucky day! Why you ask?
Simple, because I am out today at a Dr. appointment and I will be back tomorrow,
which means you get to work with my team and they’re even better than me!
Your message is super important to us, so let’s expedite your request:
If you are contacting me regarding your loan in process, please contact for my Loan
Partner for the Pipeline, Justin Timberlake. Justin is super responsive and anxious to
assist you. Justin.Timberlake@FirstBankOnline.com
If you are contacting me regarding a pre-approval or new home purchase,
please contact my Loan Partner for Originations, Joey Fatone, at
Joey.Fatone@FirstBankOnline.com or (256)555-5555. Joey is standing by to assist
with your home purchase.
If you are contacting me regarding refinancing, please go to my website at
NSYNCMortgage.com and do the short application. I will be notified the second it is
complete.
Once I have this info, my team & I will prepare a detailed analysis outlining rates and
loan structure and break out all closing costs to the dollar so that you can make an
informed decision.
Reminder to please include Joey Fatone at Joey.Fatone@FirstBankOnline.com on
your reply.
Thanks for your email and make it a great day!
131
Onboarding Manual
Confidential. Property of FirstBank. Not for Distribution.
