FirstBank OnBoarding Manual - Flipbook - Page 2
CONTENTS
02
99 • Professional Organizations
100 • Acronyms and Abbreviations
102 • Group Emails
Welcome Home
03 • Welcome to the Team
04 • FirstBank Story
05 • Mission, Vision and Values
06 • Meet the Team
18 • FirstBank Footprint
19 • Amphitheater
20 • Awards Trip
103
System Summary
108
Checklists
109 • Passwords
21
Compensafe
26
Intranets
110
111 • HR Contacts
112 • HR FAQ
113 • 2025 Benefits
27 • The Vault
28 • OSCAR
30
Training and Support
31 • Training Team
32 • Mortgage Support
33 • Marketing Videos
35 • Onboarding
38 • Team Support
41
116
121
Workflow
Customer Service
Fraud
Email
122 • Outlook
124 • Task Feature
125 • Delegate Access
126 • Delegates Permissions
127 • Applying Rules
128 • Employee Directory
129 • Email Signature
131 • Out of Office
133 • Mimecast
50 • Tips
55
Computer Start Up
117 • FirstBank Network
120 • VPN and HelpDesk
121 • Remote Access Form
42 • Workflow and Milestones
47 • Products at a Glance
49
HR and ADP
135
Talent Advantage
144
Expense Reports
56 • Mortgage Fraud
62
Servicing
145 • Banktel
150 • Expense Report Guidelines
157 • Direct Deposit
63 • Mortgage Servicing FAQ
90
Compliance
91 • Mortgage Compliance
92 • RESPA Reference FAQ
95
1
Onboarding Manual
Quick Contact
158
Encompass
159 • Doorbell Feature
160 • Pipeline Views
164 • eFolder Columns
166 • Encompass Sandbox Mode
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