FirstBank OnBoarding Manual - Flipbook - Page 32
TRAINING TEAM
CA R O L W I L B A N KS
Mortgage Support and Process Manager, VP
Carol Wilbanks is FirstBank’s biggest cheerleader.
Overseeing Mortgage Support and Process
Management, she provides the highest level of
dedication, kindness, and support to welcome all new
employees and provide continued support for our
seasoned teammates. Her main focus is on customer
service and satisfaction. Carol brings over 27 years of
mortgage experience to the table and has served many
of these years as FirstBank's Processing Manager,
leading a team of 60 plus employees. What Carol loves
most about FirstBank is its family Culture and FirstBank
people. Her biggest success is to witness the growth
and success of others around her. Carol resides in
Ringgold, GA and loves spending quality time with
her husband Danny of 31 years and puppy dogs.
ST E P H A N I E A DA MS
Mortgage Onboarding and Support Specialist
Stephanie’s role allows her to do what she does
best, helping others to find a solution to issues
or problems that occur during the loan process.
She joined FirstBank in 2005 as a processing
assistant. Since that time, her role has changed
numerous times which has allowed her to expand
her knowledge of the mortgage process, which
helps in her role today. Stephanie resides in
Chattanooga, TN and enjoys spending time with
her family and friends.
31
Onboarding Manual
Confidential. Property of FirstBank. Not for Distribution.
