FirstBank OnBoarding Manual - Flipbook - Page 33
MORTGAGE SUPPORT
Our underwriters are highly dedicated to FirstBank’s Scenario Desk, they
have a wealth of knowledge in all loan products, programs and workflows!
Have you ever had a question regarding loan programs or selecting the
most appropriate loan program for your borrower? Maybe you’re unable
to find information regarding your borrowers’ situation in the product
guidelines or have questions on your AUS findings? Talk through the detail
of your situation with our Mortgage Support Team!
Q
What is the most efficient way
to contact Mortgage Support?
A
Utilize our Mortgage Support desk at:
MTGSupport@FirstBankOnline.com
We need your brain. We need your feedback. Your ideas (big and small)
are the lifeblood for progress at FirstBank.
“No one has a copyright on good ideas.” —Lee Townsend
32
Onboarding Manual
Confidential. Property of FirstBank. Not for Distribution.
