FirstBank OnBoarding Manual - Flipbook - Page 38
ONBOARDING AND TRAINING TEAM
Encompass 201
This course is designed for new hires or current employees who already have basic Encompass
knowledge and skills. Encompass 201 is an advanced course outlining additional job aids and specific
procedures FirstBank has implemented within Encompass to optimize our workflow.
FirstBank Mortgage Think Tank
Become a member of our closed-group FaceBook page. The content posted covers many different
aspects of the Mortgage Business. You may see items such as marketing ideas and videos a mortgage
banker is doing in a different area, personal content of our associates, and announcements regarding
upcoming training and events. We welcome you to share your ideas!
Scenario Desk
Do you have a question regarding loan programs or selecting the most appropriate loan program for
your borrower? Maybe you’re unable to find information regarding your borrower’s situation in the
product guidelines? Email MtgSupport@FirstBankOnline.com to have your scenario answered by a
rotating list of our experienced underwriters.
Web-based Training
Web-based training provided by Essent, MGIC, National, Arch, Radian & Genworth. There are many
training courses available such as: Mortgage Fundamentals, Sales Effectiveness, Origination Basics,
URLA Education, Income Education, Self-Employed Borrower Income Calculations, HomeReady, Home
Possible, MI Essentials, Fraud, Navigating and Evaluating Personal Tax Returns, Tax Forms, Asset
Education, Credit Education, Understanding Credit Reports and Scores, Analyzing Appraisals, Etc.
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Onboarding Manual
Confidential. Property of FirstBank. Not for Distribution.
