FirstBank OnBoarding Manual - Flipbook - Page 59
MORTGAGE FRAUD
THE SIMPLE AND ETHICAL SOLUTION:
All mortgage loan documentation (verification forms, supporting documents, explanation letters, signatures, dates,
etc.) should always be: Actual, Factual and Truthful.
REPORTING PROCEDURES:
• An employee who suspects or discovers fraudulent activity will contact the Fraud Team immediately
(FraudFBM@FirstBankOnline.com).
• The reporting employee should not contact the suspected individual in an effort to determine facts or
demand restitution.
• Great care must be taken in the investigation of suspected improprieties to avoid mistaken accusations
or alerting suspected individuals that an investigation is underway.
• Be sure to include all pertinent information and sufficient documentation currently on hand.
• All inquiries concerning activity under investigation from the suspected individual, his/her attorney or
representative, or any other inquirer, should be directed to the Fraud Manager or Legal Department.
• No information concerning the status of an investigation will be given out.
• Do not discuss the case, facts, suspicions or allegations with anyone- unless specifically asked to do so
by the Legal Department or Fraud Team.
• The proper response to any inquiry is: “I am not at liberty to discuss this matter.”
• Under no circumstance should reference be made to “the allegation, the crime, the fraud, the forgery,
the misappropriation” or any other specific reference.
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Onboarding Manual
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