FirstBank OnBoarding Manual - Flipbook - Page 60
MORTGAGE FRAUD
•
Reported by any department: Origination, Processing, Underwriting,
QC Level, Management, Closers, Secondary, Servicing, Accounting.
•
Email sent to Fraud Email box by all channels at any point in the loan process.
•
FraudFBM@FirstBankOnline.com
•
Each case is investigated by the Fraud Team to determine actualized fraud.
•
False hits will be written and filed as No Action required with supporting
documentation.
•
Actualized fraud will be reported to Risk Management Investigations and law
enforcement with supporting documentation.
•
Training regarding specific fraud instances are addressed in the yearly
fraud training for every employee and as a special case training to mitigate
potential fraud /fraud loss.
•
Additional training will occur as needed.
Suspected Fraud
or Red Flags
Suspected Fraud
Investigations
Suspected Fraud
Investigations
Reportable
Fraud
Training
59
Onboarding Manual
Confidential. Property of FirstBank. Not for Distribution.
