FirstBank OnBoarding Manual - Flipbook - Page 65
MORTGAGE SERVICING FAQ
No.
Question / Topic
Answer
5)
Overnight Address (Payment)
FirstBank C/O Shellpoint
Mortgage Servicing
Attention: Payment Processing
75 Beattie Place, Suite LL202
Greenville SC 29601
6)
Bill Pay
FirstBank, serviced by Shellpoint
PO BOX 60535
City of Industry, CA 91716-0535
7)
Payoff Requests
Contact Shellpoint Customer Care at
(855) 354-3471 or online
Additional Notes
https://www.firstbankservicing.com/
Submit email to
servicinginfo@firstbankonline.com
Public Use: Payoffquotes@newrez.com
Requestor to include:
• Loan Number
• Payoff good through date
• Fax number to return payoff.
• 3rd party authorization,
as needed
Requests may take up to 24 hrs
8)
Mortgagee Clause
FirstBank, ISAOA ATIMA
C/O Shellpoint Mortgage Servicing
PO BOX 7050
Troy MI 48007-7050
Note: It is acceptable to abberviate
the words Mortgage and Servicing
only. The word Shellpoint may not be
shortened.
Fax: 248-781-9300
Borrowers may direct updated
policies using the information below:
Fax: 248-878-2370
Online Submission:
www.ExpressInsuranceInfo.com/2919836
HELOC LOANS:
FirstBank
PO BOX 15600
Richmond, VA 23227
9)
64
Assumptions
Onboarding Manual
Contact: Assumptions@newrez.com
Confidential. Property of FirstBank. Not for Distribution.
