FirstBank OnBoarding Manual - Flipbook - Page 67
MORTGAGE SERVICING FAQ
No.
10)
Question / Topic
Answer
Additional Notes
SEMI-MONTHLY
...Continued
• The first draft date must be
between the 1st and the 15th of
the month.
• The second draft date must be
between the 16th and last day of
the month.
• Draft dates must be at least seven
days apart.
• Subservicer will hold the first
of your mortgage payment in
suspense account each month until
the second half is drafted.
11)
Insurance Claim Checks inquiries
If the Claim check is $20,000 or less:
Please have the borrower bring their
check into a FirstBank branch along
with the following documents:
• Claim check
• Completed Property Insurance
Claim Checklist | Attached
• Completed and signed Borrower
affidavit | Attached
• Insurance Adjustors Report
(all pages)
The FirstBank associate is to scan the
required documents and email them
to insclaims@firstbankonline.com.
Our team will review and advise for
approval within 48 hours.
• Correspondence Type: Loan
Level Review
• Operational Area: Insurance
• Request Type: Choose One
• Escrow Reimbursement
• Flood Coverage
• Homeowner Complaint
• Late Insurance Payment
• New Insurance Carrier
• Other
• Priority: Case-by-case. You decide.
Borrowers may manage their
loss claims digitally, by accessing
My Insurance Portal
Refer to: Affidavit and Checklist (PDF)
If the Claim check is
$20,001 to $40,000:
Please have the borrower contact
the Shellpoint Loss Draft department
at 1-877-826-4433 to initiate the
process and request a loss draft
claim form. The claim check must be
fully endorsed by all parties, except
FirstBank and mailed via regular or
overnight to the Shellpoint Loss Draft
Department.
66
Onboarding Manual
Confidential. Property of FirstBank. Not for Distribution.
