FirstBank OnBoarding Manual - Flipbook - Page 68
MORTGAGE SERVICING FAQ
No.
11)
...Continued
Question / Topic
Answer
Additional Notes
Please have the borrower email
the following claim documents to
shellpointld@proctorlp.com:
• Copy of Claim check
• Insurance Adjustors Report
(all pages)
If the Claim check is $40,001 or
over / delinquent at time of loss:
Please have the borrower contact
the Shellpoint Loss Draft department
at 1-877-826-4433 to initiate the
process and request a loss draft
claim form. The claim check must be
fully endorsed by all parties, except
FirstBank, and mailed via regular or
overnight to the Shellpoint Loss Draft
Department.
The claim will be monitored, and the
check will be placed in a restricted
escrow account. Shellpoint manages
the disbursements to ensure repairs
are completed.
Please have the borrower email
the following claim documents to
shellpointld@proctorlp.com:
• Claim check – Fully endorsed
• Insurance Adjustors Report
(all pages)
• Signed and accepted the
contractor’s proposal. It must
include the cost of the repairs
and any applicable draw
schedules.
• Loss Draft Claim Form
• If the loan is delinquent the
contractors must signed and
complete a W9.
• Documents can also be sent
via regular or overnight mail
together with the check:
Regular (Non-Trackable) Mail:
Shellpoint Mortgage Servicing c/o PFIC
ATTN: Loss Draft Department
PO BOX 7087
Troy MI 48007-7087
67
Onboarding Manual
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