FirstBank OnBoarding Manual - Flipbook - Page 69
MORTGAGE SERVICING FAQ
No.
Question / Topic
Additional Notes
Overnight (Trackable) Mail:
Shellpoint Mortgage Servicing c/o PFIC
ATTN: Loss Draft Department
700 Tower Drive Suite 400
Troy MI 48098-2808
11)
...Continued
12)
Answer
Current and Delinquent
Tax Bills inquiries
Additional Information
If taxes are due before the
first payment due date on the
loan,they should be paid at closing.
Additionally, if taxes are due within
30 days of the first payment due date,
they should be paid at closing.
Current or Delinquent Bills
FirstBank C/O Shellpoint
Mortgage Servicing
PO BOX 10826
Greenville, SC 29603-0826
• Correspondence Type: Request
for Information
• Operational Area: Insurance
• Request Type: Choose one:
• Deferred Tax
• DQ Tax Notice
• DQ Tax Payment
• Escrow Reimbursement
• Homeowner Complaint
• Other
• Priority: Case-by-case. You decide.
What procedures does the applicant
employ to monitor payment of Real
Estate Taxes?
FirstBank is granted access to the
servicer's system which provides
details regarding tax lines on
the loan, tax due dates, escrow
responsibility, and a breakdown of the
payment history containing each tax
disbursement that has been made.
13)
Hazard Insurance
Declaration inquiries
Send updated policies to:
InsDocs@newrez.com
ccdocs@proctorlp.com
or via fax @ (248) 781-9300.
Borrowers wishing to submit their
insurance policy documents, may
upload them to Express Insurance
https://www.expressinsuranceinfo.
com/2919836
ExpressInsuranceInfo.com allows
you to update your policy quickly
and easily. If you have changes to the
insurance coverage for the property
listed on your loan agreement, you
may enter the current information
needed in our Insurance Update
form or attach a copy of your
insurance policy.
68
Onboarding Manual
• Correspondence Type: Request
for Information
• Operational Area: Insurance
• Request Type: Choose one.
• Escrow Reimbursement
• Flood Coverage
• Homeowner Complaint
• Late Insurance Payment
• New Insurance Carrier
• Other
• Priority: Case-by-case. You decide.
Confidential. Property of FirstBank. Not for Distribution.
