FirstBank OnBoarding Manual - Flipbook - Page 72
MORTGAGE SERVICING FAQ
No.
16)
Question / Topic
Tax Exemption inquiries
Answer
Proof from the county will be
required to be submitted to the Tax
Department for research.
Once research is completed, the
process may take up to 30 days to
have the exemption applied to the
account.
Once the exemption is applied to the
account the borrower may request an
escrow anaylsis to be completed to
update their monthly payment.
Tax Exempt documents can be
mailed to:
• FirstBank C/O Shellpoint
Mortgage Servicing
PO BOX 10826
Greenville, SC 29603-0826
17)
My borrower received a notice
indicating FirstBank does not have
a copy of their current hazard
insurance.
Additional Notes
Sign In:
shellpointmortgageservicing.com
• Correspondence Type:
Loan Level Review
• Operational Area: Tax
• Request Type: Choose One:
• Deferred Tax
• DQ Notice
• DQ Payment
• Escrow Reimbursement
• Homeowner Complaint
• Other
• Priority: Case-by-case. You decide.
Letters are issued when the most
current polices are not on file, even
after several attempts were made
by the subservicer to retrieve the
policies.
The borrowers are encouraged to
provide proof of Hazard Insurance,
within the designated period, to avoid
forced placed insurance.
If the borrower fails to comply, hazard
insurance may be forced placed. Send
updated policies to:
InsDocs@newrez.com.
18)
71
What is the one-time draft charge for
borrower’s who make a payment over
the phone?
Onboarding Manual
There are NO fees for making
payments at Shellpoint.
Confidential. Property of FirstBank. Not for Distribution.
