FirstBank OnBoarding Manual - Flipbook - Page 74
MORTGAGE SERVICING FAQ
No.
Question / Topic
24)
My loan was sold to FNMA or FHLMC,
but the servicing was also sold to
another company, who can the
borrower contact?
Answer
Name, Phone
BSI, 800-327-7861
Home Point, 800-686-2404
Mr. Cooper, 877-372-0512
PHH, 800-449-8767
Planet Home Lending, 866-882-8187
Shellpoint Mortgage, 800-365-7107
Additional Notes
Loans SOLD to Shellpoint. (No longer
owned by FB)
Overnight Payment Address:
• Shellpoint Mortgage Servicing
• Attn: Payment Processing
• 75 Beattie Place, Suite LL02
• Greenville SC 29601
Regular Mail (Lockbox):
• Shellpoint Mortgage Servicing
• PO BOX 60535
• City of Industry, CA 91716-0535
25)
May a borrower close with
a temporary buydown, then perform
a recast after the 90-day time period?
Recast may be completed AFTER the
buydown period is completed.
Contacts
26)
General Mortgage Servicing
Contact Information
Mortgage Servicing
servicinginfo@firstbankonline.com
• Email box is for internal use only.
Do not provide to the borrower,
nor CC mail them on requests
made to the box.
• Requests are usually completed
within two (2) business days,
contingent upon the complexity of
the issue.
27)
Meet the FB Mortgage
Servcing Team!
Marc Moreland
marc.moreland@firstbankonline.com
Mortgage Loan Servicing
Manager, AVP
Chris Miller
chris.miller@firstbankonline.com
Mortgage Loan Servicing Specialist
Davinia Sprewell
dsprewell@firstbankonline.com
Mortgage Loan Servicing
Customer Rep
Cora McDaniel
cmcdaniel@firstbankonline.com
Mortgage Loan Servicing Specialist
73
Onboarding Manual
Confidential. Property of FirstBank. Not for Distribution.
