FirstBank OnBoarding Manual - Flipbook - Page 80
MORTGAGE SERVICING FAQ
No.
Question / Topic
41)
Answer
Mortgage Shellpoint: Images
Outgoing
...Continued
Additional Notes
Friendly: Automated Documents
Transfer
Cadence: Daily 7x, 8 AM- 6pm CST
(every 2 hours)
Pickup: \FBKFS02Mortgage
ShellpointAutomatedDocuments
Outgoing
Drop Off: Shellpoint SFTP /in/images
Move Transmitted Files:
\FBKFS02MortgageShellpoint
AutomatedDocumentsSent
Mortgage Shellpoint: SRN: Outgoing
Friendly: SRN Process
Cadence: Daily M-F, 12 PM CST
Pickup: \FBKFS02Mortgage
ShellpointSRNOutgoing
Drop Off: Shellpoint Shellpoint SFTP /
in/srl dir
Move Transmitted Files: \FBKFS02
MortgageShellpointSRNSent
79
42)
Weekly Reporting Schedule
Reports are provided daily.
Report location: \FBKFS02
MortgageShellpoint
• Click Link (above) Shellpoint Drive
• Go to Reports
43)
Repurchases
Requests should be submitted
through Insight’s Correspondence
Tracker.
• Correspondence Type: Loan
Transfers
• Operational Area: Loan Transfers
• Request Type: Choose the option
that best fits your needs. If
repurchase is not an option in
the drop down, notify NewRez’s
relationship Manger, Shelby Crouse
to have it added for future use.
insight.shellpointmortgageservicing
.com/Account/Login
Onboarding Manual
Confidential. Property of FirstBank. Not for Distribution.
