FirstBank OnBoarding Manual - Flipbook - Page 83
MORTGAGE SERVICING FAQ
No.
51)
Question / Topic
REO
Answer
Additional Notes
FirstBank can obtain direct access to
Pyramid for all REO properties.
• Correspondence Type: Loan
Level Review or General Servicing
Question
If additional questions arise, inquiries
can be submitted through the Insight
Correspondence Tracker:
• Correspondence Type: Loan Level
Review
• Operational Area: REO and
Collateral Management
• Request Type: Choose the option
that best fits your needs
• Operational Area: Reo + Collateral
Management
• Request Type: Choose One
• Closing Question
• Listing Information
• Other
• Pre-Sale Marketing Information
• Sale Information
• Valuation Status
• Priority: High
52)
Branch Payments
Daily reports should be submitted
through Insight’s Correspondence
Tracker, and emailed to DL Mortgage
Accounting and:
smswires@newrez.com
holly.tyler@newrez.com
Wire Address for Accounting
Account Name: Mortgage CDA
Bank Name: Citibank N.A.
Account # 31354717
ABA # 021000089
Ref: Prior Servicer Name, Loan #,
Borrower Name
53)
Escrows
Daily reports should be submitted
through Insight’s Correspondence
Tracker and emailed to:
e-gvl-funding@newrez.com
and DL Mortgage Accounting
Wire Address for Accounting
Account Name: Funding Clearing
Account
Bank Name: Citibank N.A.
Account: 31354469
ABA# 021000089
Ref: Servicer/Boarded Escrow Funds
Attn: T&I Funding
82
Onboarding Manual
• Correspondence Type: Loan Level
Review
• Operational Area: Payment
Processing
• Request Type: Payment Posting
• Priority: High
• Subject Line: FirstBank Branch
Payments + Today’s Date
• Correspondence Type: Loan Level
Review
• Operational Area: Payment
Processing
• Request Type: Payment Processing
• Priority: High
• Subject Line: FirstBank Escrows +
Today’s Date
Confidential. Property of FirstBank. Not for Distribution.
