FirstBank OnBoarding Manual - Flipbook - Page 84
MORTGAGE SERVICING FAQ
No.
54)
Question / Topic
Buydowns
Answer
Additional Notes
1) Access the report in Encompass
• Change drop down to (Interim
Servicing)
• Select SLS Temp Buydown
• Correspondence Type: Loan Level
Review
2) Generate the Report
3) Save the report daily
4) Retrieve and Save Buydown
Documents for each loan listed on
the report
• Operational Area: Payment
Processing
• Request Type: Payment Processing
• Priority: High
• Subject Line: FirstBank Buydown
Report + Today’s Date.
5) Validate!
6) Request funds for submission to
subservicer via wire and email the
following:
• DL Mortgage Accounting
• e-gvl-funding@newrez.com
• Account Name: Funding
Clearing Acct
• Bank Name: CitiBank N.A.
• Account # 31354469
• ABA: 021000089
• Ref: Servicer/Buydown Funds
• Attn: T&I Funding
7) Subservicer to confirm receipt
of wire.
8) Open INSIGHTS ticket
(See Additional Comments box,
for more instructions)
See published procedures for full
details. Above is the abbreviated
version.
55)
Service Release Report (SRN)
Requests should be submitted
through Insight’s Correspondence
Tracker (See Additional Comments to
the right) AND emailed to:
mtgsls@firstbankonline.com
DL Mortgage Accounting
Shelby.crouse@newrez.com
chris.weir@newrez.com
Jamie.Walter@newrez.com
mers@newrez.com
christine.marshall@newrez.com
Rebecca.loftus@newrez.com
For your comfort, you may CC mail
your immediate manager, until
otherwise directed.
83
Onboarding Manual
The inflow to the subservicer changed,
the completion the CSV batch upload
process is still required to remove the
loans from the SRN report.
• Correspondence Type: Loan Level
Review
• Request Type: Other
• ACH Set Up
• Data Reconciliation
• New Board
• New De-Board
• Other
• Trailing Payment
• Priority: High
• Subject Line: FirstBank SRN
Report + Today’s Date.
Confidential. Property of FirstBank. Not for Distribution.
