FirstBank OnBoarding Manual - Flipbook - Page 87
MORTGAGE SERVICING FAQ
No.
59)
...Continued
Question / Topic
Answer
Additional Notes
Reports
• What type of report in Shellpoint
will show the users and their
permissions? This can be pulled by
our accounts management team on
an ad hoc basis.
• What type of report in Shellpoint
will show groups and what
permissions the group has in
Shellpoint? This can be pulled by
our accounts management team on
an ad hoc basis.
• What type of report in Shellpoint
will show user changes (creations,
modifications, deletions? This
can be pulled by our accounts
management team on an ad
hoc basis.
Generic/Service Accounts
(Not all accounts refer to people.)
• Are there any generic/service
accounts in Shellpoint? There are
no generic accounts within the
Insight Investor portal
• If so, who knows the password?
• How do we know that no one is
using the account?
• How often is the password
changed?
Password configuration and policy
requirements (See attached Password
Security Standard)
Screenshots showing password
configuration or policy requirements.
(See attached Password Security
Standard)
86
Onboarding Manual
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