FirstBank OnBoarding Manual - Flipbook - Page 90
MORTGAGE SERVICING FAQ
No.
Question / Topic
Answer
65)
Additional Notes
FIRSTBANK HELP DESK
helpdesk@firstbankonline.com
Owner: FB
Support Actions: Systems access, DL
membership, connectivity
...Continued
MORTGAGE SERVICING INFO
servicinginfo@firstbankonline.com
Owner: Marc Moreland
Support Actions: Servicing and
Shellpoint related
MTG MARKETING
mtgmarketing@firstbankonline.com
Owner: Laura Byrum
Support Actions: Marketing, Total
Expert, CardTapp, MBS Highway,
Social Coach, Experience
66)
Escrow Analysis
Shellpoint adjusts the Escrow Analysis
Cycle to align with the state EA
requirements after their first EA
anniversary.
The first EA is completed 12 months
after the loan originates. Example. If
the loan closed on 07/2023. The first
EA will be completed in 07/2024.
If the borrower is in a state that
completes EAs in the same year of
their anniversary, and AFTER their
anniversary date, the borrower will
receive two EAs in the same year.
Using the example above. The first
EA was completed on 07/2024. The
timeframe for the state EA is 09/2024.
The borrower will receive two EAs
in 2024 and their next EA will be
completed in 09/2024.
89
Onboarding Manual
Confidential. Property of FirstBank. Not for Distribution.
