FirstBank OnBoarding Manual - Flipbook - Page 97
QUICK CONTACT
QUICK CONTACT
COMPUTER SET UP
• I have forgotten or need my Computer / Outlook Passwords reset - HelpDesk: 731-968-4212.
• I need help setting up my computer hardware, printer, etc. - FB HelpDesk.
• I want to request VPN access - FB HelpDesk.
• I am unable to get my VPN to work - FB HelpDesk.
• I am unable to get my T-Mobile Wireless air card (if applicable) to work - FB HelpDesk.
• I am unable to connect to the network within my office location - FB HelpDesk.
HUMAN RESOURCES
• HR Business Partner - Louise Collins, 615-687-1291
• I have a question about my new hire onboarding packet - Monica Stewart: 731-967-8279.
• I have a question about my benefits package - Nikki Smith: 731-967-8256.
• Payroll or Timecards / ADP Help - Misty Grissom: 731-697-8320
• I have a question about my role and responsibilities at FirstBank - Direct Manager or
Onboarding Specialist.
• I need help with my NMLS number - contact NMLS directly at 1-855-665-7123.
OUTLOOK
• I need help setting up my signature - Your Onboarding Specialist. There are also instructions on
the Vault.
• I need help adding delegate access - Your Onboarding Specialist.
• I need help setting my out of office - Your Onboarding Specialist.
• My password isn’t working - FB HelpDesk: 731-968-4212.
THE VAULT
• I have forgotten my user name / password - Email: HelpDesk@FirstBankOnline.com
• My information is not correct on the Vault contact card - Email: HelpDesk@FirstBankOnline.com
96
Onboarding Manual
Confidential. Property of FirstBank. Not for Distribution.
