FirstBank OnBoarding Manual - Flipbook - Page 99
QUICK CONTACT
BLEND
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What is the Blend website? https://apply.fbmortgageloans.com/#/
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I have a question about the Blend System:
Training Team at MtgSupport@FirstBankOnline.com
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My borrower said they filled out an application, but I can’t locate it?
Caroline Smith: caroline.smith@firstbankonline.com
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I’m locked out of Blend, what do I do? On the website click the “Trouble Signing In” link and input
your email address. A reset password will be emailed to you.
OPTIMALBLUE
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What is the Optimal Blue website? https://lender.optimalblue.com
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I’m locked out of OB. Who can reset my password? Click “Forgot Password” on the OB website
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I have a pricing question, who do I contact? Your Direct Manager or the Lock Desk
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I need a pricing exception, who do I contact? Your Direct Manager
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I need OB credentials, who do I contact? Kathy Broadhead, kbroadhead@firstbankonline.com
LODESTAR
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LodeStar system access is only available through Encompass.
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If you experience issues running Lodestar- reach out to: MtgSupport@FirstBankOnline.com
OCROLUS
98
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What is Ocrolus? Ocrolus specializes in transforming financial documents such as bank statements,
pay stubs, invoices, and tax forms into actionable data and documentation indexing.
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How do I access Ocrolus? Ocrolus access is only available through Encompass, not through an
internet browser.
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Navigate to: Services > Order Additional Services > Ocrolus
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Where can I find instructions on how to use Ocrolus? Instructions can be found in Oscar.
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Who can I contact if I need additional help with Ocrolus? MtgSupport@FirstBankOnline.com
Onboarding Manual
Confidential. Property of FirstBank. Not for Distribution.
